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DANA deposit and withdrawal

DANA is one of kera jitu's primary payment methods, widely used across Indonesia for quick account funding. To deposit via DANA, navigate to your account's "Deposit" section, select DANA as your payment method, and enter your desired amount in a descriptive range (typically from our welcome offer to our welcome offer per transaction, subject to account verification level). Upon confirmation, you are redirected to the DANA app or webpage to authorize the transfer. Once confirmed, funds are sent to kera jitu's merchant account and credited to your wallet within subject to verification. Withdrawal to DANA follows the same flow in reverse: select "Withdraw," choose DANA, enter your amount, and confirm. The funds are transferred to your registered DANA account within subject to verification. No platform fees apply to either direction. If a transaction appears stuck beyond subject to verification, contact our support team immediately; refunds are processed automatically after 1 hour of failed confirmation.

OVO and GoPay usage

OVO and GoPay are instant payment networks integrated into kera jitu's deposit and withdrawal system. Both methods require account binding — your OVO or GoPay phone number must be registered and verified before your first transaction. During account setup on kera jitu, you link your phone number; OVO and GoPay automatically recognize the association. For deposits, select either OVO or GoPay in the payment menu, confirm your registered phone number, and authorize the transfer in your e-wallet app. Confirmation arrives within subject to verification depending on network load. Withdrawal works identically: enter your amount, confirm, and the funds return to your e-wallet account within subject to verification. Both methods support a descriptive range of transaction sizes. KYC verification (national ID upload) is required before withdrawals exceed certain thresholds — this typically completes within subject to verification. If your phone number changes, update it in account settings before attempting transactions.

BCA, Mandiri, BRI, BNI virtual account

Bank virtual accounts (VA) offer a traditional deposit and withdrawal path on kera jitu. Upon selecting a bank VA method (BCA, Mandiri, BRI, or BNI), our system generates a unique virtual account number tied to your kera jitu account. You transfer funds from your personal bank account to this VA number using your bank's mobile app or branch counter. The transfer settles within subject to verification; once confirmed, your kera jitu wallet is credited. Withdrawal to a bank VA requires you to provide your registered bank account number. We verify the account matches your KYC details, then process the withdrawal within subject to verification. Multiple transfers to the same VA are supported — the system automatically associates each deposit with your account. No expiry date applies to the VA; it remains active throughout your account lifetime. Bank charges (if any) are levied by your bank, not kera jitu.

Fees, limits and verification

kera jitu charges no deposit or withdrawal fees on any payment method. All amounts are transferred in full. However, some payment providers (banks, e-wallets) may impose their own charges — these are controlled by the provider, not by our platform. account preferences typically range from our welcome offer to our welcome offer per transaction for unverified accounts; verified accounts (KYC complete) enjoy higher limits up to our welcome offer or more depending on account tenure and activity history. Withdrawal limits follow the same structure. KYC verification is requested at account creation and becomes mandatory before any withdrawal over a descriptive threshold. The verification process requires a valid national ID (KTP) and a recent address proof (utility bill, bank statement). Standard KYC completion takes subject to verification to 2 hours. Expedited verification is available via live chat for urgent cases. Your limits increase automatically upon successful verification.

Resolving a stalled transaction

If a deposit fails to credit or a withdrawal is delayed beyond the expected window, kera jitu's support team investigates immediately. For deposits: if your bank or e-wallet confirms the transfer was sent but kera jitu shows no credit after subject to verification, contact live chat with your transaction ID from your bank or payment provider. We trace the payment through our merchant gateway and either confirm receipt (crediting your account immediately) or initiate a refund to your original source. Refunds typically complete within 1–2 hours. For withdrawals: if your account shows the withdrawal was processed but your bank or e-wallet has not received the funds after 1 hour, provide your withdrawal confirmation number to support. We check with our bank or payment partner and either confirm successful delivery or revert the funds to your kera jitu wallet for a second attempt. Our team is available via live chat (subject to verification response) or email (under 24 hours). Never re-attempt a failed transaction — wait for support guidance to avoid duplicate charges.